Returns

Orders on this site are sold and fulfilled by Industrial Monitor Direct, whose store policy governs. This is a plain summary for IMD Signage customers. Summary checked 2026-10-31.

90 days on standard configurations

You can start a return up to 90 days from delivery on standard, listed configurations. Items must be in original, unused condition, uninstalled and unaltered, with all packaging, accessories and manuals, and fit for resale.

Not returnable

Items built to your specification, including custom cut-outs or bezels, custom branding, custom cables, and any order with engineering charges. Anything marked final sale. Defects in these items remain covered by the three-year warranty.

How to start

Email [email protected] with your order number. The store policy sets out return shipping and any handling charge.